Comments for Richter Library
Please use this page to make a comment or suggestion about library services. We will post your suggestion as well as a response.
Comments from Previous Years
1 The library is too often much too cold on the first floor, like tonight. I would like to talk to somebody who can make at least some parts of the library warmer. It is hard to work when people get sick from the cold. I noticed some personnel behind the front desk are wearing two sweaters tonight. Maybe central facilities can allow some control within the library of the temperature when the ac produces too much cold air.
2 What is going on with the first floor bathroom? It smells like a porta-potty that has been baking in the sun for three weeks and is just horrid. Yesterday two stalls were closed and then they were open later in the day but it looks like the floor was washed in the water from those broken stalls. The over all maintenance and cleanliness is horrid and really needs to be addressed.
We apologize for condition of the Richter 1st Fl Bathrooms. I've submitted a work order to UM Facilities to have this addressed ASAP. In the future, if you find the bathrooms to be in need of housekeeping, please don't hesitate to alert the Front Desk staff who can then contact Facilities directly.
3 I am a faculty member who uses the writing center. I am very concerned about the current physical set up of the writing center. My writing materials are confidential at times (e.g., exam questions), but there is no privacy in the way the consultation tables are set up. In addition, writing requires concentration, but the current setup is very noisy as it is in the area anyone can come in. This is also a concern I have for my students who use the writing center. I want them to be able to focus on writing and getting writing help in a quiet space. I think my students' learning is best facilitated this way. I would like to know how the library addresses my concerns for faculty and students who are seriously seeking writing support. Thank you.
Thank you for raising your concerns. I hope that with the opening of the new Learning Commons area it will help resolve any issues you have.
4 Hello, I am in the graduate study room. For over an hour, there has been a REALLY LOUD group in one of the group study rooms near the elevator on the 2nd floor next to the graduate study area. I have been wearing headphone and can still hear them. Is there any way that someone could ask them to decrease the volume just a little?
5 I am curious as to what happened to the puzzle section that used to be in the library? It was a great way to relax during stressful times and I honestly miss it. =( So sad to see it gone.
Answered by Roxane Pickens, Director, Learning Commons
6 The left side of the library has been shut for almost an entire year now. This is a very large section of the library that was frequently used for group projects and independent study. Without this space now, it is nearly impossible to find a spot in the library during peak hours. I have always relied on the library as my main study and workspace and now I have had to seek out other areas on campus to study due to lack of space/availability. Additionally, the space that is available is now very loud due to the constant construction. Better soundproofing should be installed so that the study area that is left can be a quiet space to concentrate and work with our groups.
Answered by Roxane Pickens, Director, Learning Commons
7 Student study areas such as group study rooms on the second floor are being used for other purposes for long periods of time during finals season. It seems unfair since half of the first floor is already closed off and study space is so limited.
Richter Library will move into our 24/7 hour schedule beginning next Tuesday, Dec. 5th and remain open 24/7 through Wed., Dec. 20th. In addition, University Administration has given permssion for a special study tent with lighting, power, tables & chairs for 100, to be set up next week on the Foote Green to provide additional study space in these final two and a half weeks of the semester. We recognize the exra challenges Hurricane Irma and the delayed completion of the Learning Commons renovation have placed on students and are doing our best to make whatever accomodations we are able.
8 The filter on the first floor water fountain needs to be changed. It is currently red. Thank you!
9 Why is the water fountain on the first floor so hot? It never seems to run cold. Could this please be looked into this? It is really a pain when I have to get more water and go to another floor. Space is limited and I risk losing my study space every time.
10 The construction going on at the library can be heard throughout the stacks, which are supposed to be quiet zones. It is extremely distracting to someone trying to work in silence. A library is supposed to be a good place for quiet work, but with the construction it's hard to focus. Quiet places to study are hard to find on campus when working from home is not an option.
Thank you for your comments. Unfortunately, the construction noise is unavoidable. Most construction is limited to Monday through Friday 8am-5pm and Saturdays. We know the noise is an inconvenience but hopefully next semester you will be able to enjoy the new redesigned spaces as well as the quiet zones. For this semester, we suggest other study spaces such as the Music, Law or Architecture libraries during construction hours.
11 Would like to have the new book section again
12 I just made a request on a book but now I want to cancel my request, how do I do that? Thanks!
To cancel a request, go to the library website: HTTP://library.miami.edu, selected the Account+ from the far right of the menu bar. Then log into MyLibrary. Once you log in, select the Account Icon in the top right corner (looks like a person). This will show you everything about your library account including your requests. You can then cancel any requests from that page.
Head of Access Services
13 There seem to be a lot of ants on the desks in the second floor this summer. No matter where I sit there is bound to be an ant walking on or around the desk. I had never noticed this as an issue within the past two years of being a student. Any way to fix this?
14 It seems like the secondary floor of library is quiet space and for study. People from Cuban Heritage place come out and always talk in a loud voice. Is that a quiet place or talking is permitted
Answered by Beatrice Skokan, Head of Manuscripts & Archives Management, Curator of Caribbean Collections & Subject Liaison for French and Francophone Studies
15 like the addition of the newspaper and magazine racks by the entrance.
16 Hi, my name is Erika I am Doctoral student at the graduate study room trying to use a computer to work on a presentation and projects but it's not connecting to the Internet Can you please help? Thank you Erika
17 It seems like there has been an increase in the number of dogs seen in the library. These dogs do not appear to be service animals. What is the policy about pets in the library?
Assistance animals (e.g. emotional support animals) are only allowed in the owner's campus residence and are not allowed in the Libraries or other campus buildings. We will review our signage over the summer and work with our staff to address instances where patrons wish to bring a dog into the library.
You can see the University's policy on Service and Assistance Animals at: http://www.umarc.miami.edu/arc/Campus-Accessibility.html
18 Does UM have a complete list of all the academic journals to which the university subscribes? It would be incredibly convenient to be able to quickly navigate past paywalls on sites like PNAS, Science Magazine, and Nature when teaching English 107 classes for the College of Engineering or RSAMaS. Please do e-mail me if you can help me out!
19 I AM A PHD ALUMNI I WANT TO KNOW IF I CAN HAVE ACCESS TO THE LIBRARY REMOTELY SO I CAN ACCESS JOURNALS AND ARTICLES. IF I NEED TO PAY A YEARLY FEE TO DO SO.
Our license agreements prohibit the Libraries from providing alumni remote access to all of our licensed electronic resources, however these two special subscriptions have been created to allow some continued access to electronic content for alumni. If you live in the area, you can gain entrance to Richter Library by showing your UM Alumni Cane Card or Alumni Association Card, then obtain a temporary code to use our public computers to access all of the Libraries' electronic resources.
20 The energy connectors in some table is not working. Some table in the first floor does not have connector to charge computer. We are in the final exam week, the library is crowed and people cannot laptops in the back of the first floor because some table does not have connector and some that have connector, it is broken.
You also mentioned that some of the existing tables with electronic connections are not working properly. If you can contact me privately, it would be helpful if we could meet so you can show me which tables are having problems. We do sometimes have issues wtih students unplugging the connections in order to connect their own devices directly, but as of this morning everything appears to be plugged in and/or directly wired. Please either email me at email@example.com or call my office: 305-284-6018.
21 I have a suggestion for the library's website. It would be nice to have a section on the website's home page where users can peruse through a list of what books are in the bestsellers shelf at Richter. This would be useful without having to physically make it over to Richter and this would gives us a chance to go online to investigate if we want to check it out or put it on hold for our next visit to the library. Thanks!
22 Dear Mr. Cabrera , On a recent visit to the library I noticed welcoming messages in many languages including French and Arabic. Why was Hebrew neglected?
23 I understand the first floor is open for group study, meaning people will be talking, however I don't understand how it is possibly okay to have people here that aren't doing school work. There's a group of 4 taking up half of a round table that are comparing girls' breasts on instagram and mocking being caught cheating on a midterm paper. I don't think individuals like these should be allowed to take up space in the library when others are trying to actually study.
24 I reserved a study room in the library, but when I went up to the desk to get the room key, I was questioned and forced to present my group. I had reserved the study room to study for a test, but not all of my group members had arrived yet. They were only running a few minutes late, and we were forced to study in the main area while the room (and several others) sat empty. If we reserve rooms, they should let us use them. What's the point of room reservations if they aren't even going to be available for use? In addition, with the first floor now used mostly for ARC tutoring services, the writing center, and the math lab, it is near impossible to find a table for my group and I to sit all together and study. This is why I had to reserve a study room in the first place.
We have moved to the key checkout system as a means to improve study room usage. We will look at any way to improve this service over the semester especially as we prepare for exam cycles. Please feel free to contact me directly if you encounter any issues.
Head of Access Services
25 I don't think the study rooms should be exclusive to only study groups. Since we have to make reservations for the rooms either way, it's only fair that everyone has a chance at reserving a study room, whether they are a group or not. If a group needs a room, they can reserve it in advance, and if a student would like to use the room, they should have the opportunity to make a reservation as well and use the study room for their needs as well.
These rooms are designed to allow for a more collaborative working space which is great demand on the campus while the second floor is set aside for quiet study for individuals. Often groups that don't have access to study rooms must conduct their assignment together on the first floor which contributes to the noise level.
We are currently discussing options to provide a single room for someone who needs to conduct a skype interview and hope to have a solution. If you are in need of individual study space, the stacks floors provide large individual desk areas for study.
Head of Access Services
26 Hello! I wanted to send a quick note of appreciation. Today I needed assistance with locating an article. When I chatted with the librarian online they were patient, helpful, and willing to walk me through the process one step at a time. Thank you! Going above and beyond to help students is extremely helpful and much appreciated!
27 looking for this book: Foundations of Educational Technology: Integrative Approaches and Interdisciplinary Perspe
28 Great upgrade to the computers in the graduate student area - thank you very much! Is there any way that SPSS software could be installed on those computers? Thank you!
29 The page to proceed to CaneID login for uSearch does not work on iOS handheld devices like iPad and iPhone. None of the buttons forward to the next page and any roundabout navigation to uSearch login (through Blackboard, on UM app, etc) navigates to the same exlibris page. Thus, articles and web sources can be accessed, but not My Account Loan Records.
30 The new usearch engine and interface are much worse than the previous version. I cannot find articles that I could easily find using the previous version, and the log-in keeps returning error messages.
If you can email me privately with more details on what you were trying to search and the error messages you received while logging in, we will investigate and resolve these issues as best we can. It would also be helpful to know whether you were searching from the Medical Library search box, Law Library, or from our main library page [library.maimi.edu]. There was an issue yesterday with the Medical Library's login configuration we believe has been addressed.
Again, we regret that you are experiencing any difficulties as a result of our growing pains with the new system. Our subject liaison librarians would also be happy to assist you in identifying resources that meet your needs. You can find a list of the medical library staff here and see the Richter-based subject liaison librarians listed here.
Cheryl Gowing [firstname.lastname@example.org ; 305-284-6018]
31 It seems the library catalog is currently not accessible on the library website or WorldCat (5/23/16). I hope this is resolved soon. Thanks.
The problems with searches from WorldCat correctly passing through to the new library catalog are known and we are working with OCLC to resolve this as soon as possible.
Again, thank you for taking the time to let us know of any problems you experience with our new system. Library staff across the University are working hard to address all known data migration and access issues, but it's important to hear from our users about any issues they experience, as these may be the result of a previously unknown problem.
Cheryl Gowing [email@example.com ; 305-284-6018 ]
32 I would like to ask in detail about one of the policies for group study room. It says if the group leaves the room for more than 15 minutes the rooms is up for grabs. But it doesn't specify for how long? for the next hour or the maximum 3 hours that the group had initially reserved it? I would like to know for sure in case my group grabs a room that is empty I would like to know for how long can we stay? Also, can you add it to the policy? Thanks
If a group leaves for a break exceeding 15 minutes or does not arrive within 15 minutes of the start of their reservation, then they forfiet the room for the remainder of their reservation. So the room is available until the next group reservation.
I updated the policy to make it a little clearer.
Head of Access Services
33 Why does the library close so early on weekends?
Richter Library is now in our 24/7 hours for finals, but in the future, please remember that you can always go to the 24/7 Study Space in the SAC once Richter Library closes.
34 Today is the second day that the Miami Marlins are set up outside the library trying to sell tickets. Not only did they destroy the Orange Bowl, but they also blast music directly outside the library to be heard throughout the halls of Richter. Is this a place of higher learning, or a dance club?
If you are studying on the first floor and find activities on the Green are disturbing your concentration, then the best I can suggest is to try to relocate to another area of Richter where the sound from the Green doesn't travel as much - the parking lot side of the 1st Fl, the Stacks Tower, or the Cuban Heritage Pavillion on the 2nd Fl, or Special Collections on the 8th Fl - or try study space on one of the other campus libraries or in the SAC.
I realize that won't help you if you need to use the 1st Fl computers, but we are looking at piloting a modest laptop lending program in the future that could provide more flexibility in study locations during periods when there are noisy activites on the Green. I'll also take a look to see if our budget could accomodate purchase of disposable ear-plugs for these types of situations.
Please feel free to contact me directly if you have any other ideas on how we can address this issue.
35 Can you tell the students talking and laughing on the second floor that they need to not be on the second floor?
Head of Access Services
36 Please have the cleaning staff spray and wipe down the study tables on the 1st and 2nd floor. Too many desks have coffee stains and food smudges.
37 I don't understand why the library decided to make adjustments to the 2nd floor of richter during spring break library hours. Everyone knows the 2nd floor is supposed to be silent for students who need to study, especially for those that have exams the following week. You could have scheduled maintenance or whatever during after hours.
There are a number of alternative spaces that can be used this week for quiet study:
- The Reading Rooms in Special Collections on the 8th Fl and in the Cuban Heritage Pavillion on the 2nd Fl are open from 9am - 4 pm and provide very quiet study space.
- The Stacks Tower are typically not occupied during Spring Break and are limited to quiet study.
- Most group study rooms on the 1st and 2nd floors are also open and could be used for quiet study during this week if not otherwise reserved.
- The Law, Music, and Architecture libraries all have ample quiet study space during this week
38 Many of the desks on the second floor are filthy and certainly require more then just a dusting to be suitable and hygienic for student use.
39 I am looking for an article that was published in 2001 in Educational Psychology. The title is Emergent Writing: The impact of structured interaction. The authors are Nixon, J. and Topping, K.J.
When you do a search in ArticlesPlus and get a "Citation Only" result, that generally means we don't have access to that ejournal for the specific date of the article. If you click on the article title or the "Citation Online" link, you'll get a page more information about the article and a "Request" link. The Request link will take you directly to our Interlibrary Loan [ILL] service. Once you log into the ILL site, your article information should be pre-populated into an ILL request form. If you need help placing an ILL request, please don't hesitate to contact the folks in the ILL Department at : 305-284-6102
40 ANTS! All over the desktop computers. Consider cleaning, or enforcing the no food/drink policy. I am aware there are a lot of biology majors at the school, however, I'd rather not examine the allopatric speciation of the Camponotus floridanus.
41 http://www.bustle.com/articles/96420-14-habits-of-highly-annoying-library-patrons-because-no-one-wants-to-be-that-person Please focus on # 1 and 8, however, all could be applicable. The first floor of the library is incredibly loud. Moreover, people sit in front of desktops with their laptops. Why? Who knows?
Please provide enough information that we can clearly identify where the problem is occuring and address it.
We do recognize the many issues challenging students' enjoyment and use of our public spaces, including: persistent noise, travelling/disappearing chairs, insufficient seating for general studying, cleaniness of computers and worksurfaces, and trying to reserve computer spaces for those needing to use them.
We are engaged in active discussion within the library about how to tackle each of these issues and will be reaching out to Student Government for their input. Please feel free to contact me directly if you'd like to participate in these discussions [firstname.lastname@example.org ; 305-284-6018]
42 Please set the temperature higher because this is so cold inside library
You'll find that all academic libraries are kept at a temperature that's colder than most homes or office spaces, as colder temperatures and low humidity are required to ensure the long-term preservation of library materials. The University's standard for public spaces is 74 degress, so while we do our best to keep the library at a reasonably comfortable temperature, we do understand that many people will still find the Library to be cold.
If you are planning on spending long periods of time in Richter, it might be advisable to plan to bring a sweater, etc. - as do many of the library staff!
43 please post several signs in the stairwell right out side of the second floor saying, "Cell phone use and talking prohibited." Everytime the door opens I hear a frat boy on the phone. Those doors have no sound proof either.
44 2 computers aren't working on the second floor of Richter. (And the chair I sat in was broken) Please fix these computers now. It is within our budget. There is no excuse for this.
Thanks for letting us know there was a problem.
45 There are two books that I cannot find in the library stacks and nobody is willing to help me. I already tried to request them, but they are still missing. One of the man at the library's front desk told me there was nothing he could do. Who can help me find them? I think we deserve to have the resources available to us.
Head of Access Services
46 Dear Library, Please have the magazines back on the first floor. Go to Borders or any book store in an airport and you will see the busiest place is the magazine section! If you can bring back those magazines back the first floor, more students and staff will visit the library. Just a suggestion. Thank you for all your good work!
Thanks for bringing this to our attention!!
47 The WiFi continously cuts in an out in the stacks, I have been to floors 5, 6, and 7 and have had the same problem on all 3 floors. I was working on an important assignment and had to move my chair into the row if books next to where the wireless signal is being emitted. These problms have persisted for this entire past week and is posing a large problem to the ability to efficiently study.
To report problems with your wireless connection from anywhere on campus:
48 Disappointed that you closed the 1st floor reading room today for a reception tonight Once upon a time, a university and its library was about academics, reading, study and research. Today, all that seems to take a back seat to self publicity. Very disappointed, as most of the folks at the circulation desk know that my second home is in the Walker Reading Room.
49 WiFi Connectivity in certain portions of the stacks are terrible, I had to move several desks over to get a better connection as I was continuously kicked off of SecureCanes several times while sitting in the area I was in.
To report problems with your wireless connection from anywhere on campus:
50 I am new student at UM and I need to request certain books for extended period of time and I need to know the procedure of it.
If you have problems placing a request from the catalog, simply stop by the Circulation Desk and staff can assist you.
51 Some students decide to sit in front of a computer even though they are using a laptop and refuse to move when asked. They are taking up a limited resource and not even using it. Please address this.
52 Is there anything that can be done about students talking or studying in groups in the stacks? It is very distracting.
As a reminder, if you are studying in a Quiet Zone and find that others in the area are disturbing the quiet, you can contact library staff by using our Chat/Ask a Librarian service [http://library.miami.edu/ask-a-librarian/ ] or Text a Librarian [305-809-7770]. They will alert the Circulation Supervisor and/or Security Guard, who will then address the matter. You can also call the Circ Supervisor directly at 305-284-4811.
53 Today is supposed to be a quiet zone on the first floor and many people are talking (quite loudly i might add). Please address this as soon as you can. I don't mean to bother but finals are coming up.
We have noticed a markedly increased noise level on the first floor and will be reminding students to be considerate of others around them and keep their voices at a low level, but we will not be prohibting conversation.
As a reminder, if you are studying in a Quiet Zone and find that others in the area are disturbing the quiet, you can contact library staff by using our Chat/Ask a Librarian service [http://library.miami.edu/ask-a-librarian/ ] or Text a Librarian [305-809-7770]. They will alert the Circulation Supervisor and/or Security Guard, who will then address the matter.
Best of luck on your finals and completing your semester projects!
54 There should be a function that enables a patron to cancel an ILL request on the website if they no longer need it and the book hasn't yet arrived.
You do have the ability to cancel a request through Illiad. If you log into the system to review your requests, select the Transaction Number (TN) and there will be an option at the top of the request to cancel. However, the option to cancel will disappear if another library has already shipped the book to UM. I checked your account and the request I saw was shipped on 11/23/15. If you don't need the book, please email ILL.email@example.com and they will return the book immediately for you once received.
55 why are we being kicked out of the 2nd floor of the library at 9:25 p.m.? You close at 10 p.m. This is unacceptable.
We clear the stacks and second floor one hour prior to closing. We usually leave the second floor for last but have to clear the floor to prepare for closing. It is particuarily hard to get everyone out of the building by closing which is why we do a tiered closing of the floors. We are reviewing this process and will consider extending the time for the second floor if we are able to clear the building properly. Thanks for your input.
Head of Access Services
56 The wifi in the Faculty Reading Room has been only about 60% reliable all week.
57 1. I think that there needs to be some control of people who are sitting at desktop computers, with their laptops open. It's difficult to find a computer sometimes and when people are sitting in front of screen, when they're not using it. 2. People need to stop saving computers for their friends. If people are not in front of the computer, they then do not have claim to it and their friends can't "save" the space because it's unfair for students who are present and trying to use the machine.
You may also report any issue to library staff by using our Chat/Ask a Librarian service [http://library.miami.edu/ask-a-librarian/ ] or Text a Librarian [305-809-7770]. They will alert the Circulation Supervisor and/or Security Guard, who will then address the matter.
58 Fix the goddamn wifi in the stacks. Pathetic.
The LIbraries have no direct control over the wireless network in any library building, however if you'd like to contact the Libraries' Systems Support Department at 305-284-4056, we'd be happy to pass along the details of the problem to UMIT.
To report problems with your wireless connection from anywhere on campus,"
- contact the UMIT Service Desk at (305) 284-6565 [option 8] or email: firstname.lastname@example.org
- open a service ticket with UMIT at http://uservice.miami.edu
- post on Twitter using hashtag #SecureCanes and include a description of the area where you are experiencing wifi issues.
UPDATE: I have reported a general problem with poor wifi reception in the Richter Stacks and opened a service ticket with UMIT. I'll provide additional updates as I hear back from UMIT.
59 How do you allow people to play card games and be extremely loud on the first floor? I understand that normal conversation while working is acceptable, but this is a library, not the student union.
Head of Access SErvices
60 The library closes at 10 PM on Saturdays. I left my desk for few minutes to go to the restroom and when I came back a custodian was TOUCHING my stuff on the desk without any prior notice or permission. This is a total invasion of privacy and I cannot believe UM lets people do that. Please fix this.
Head of Access Services
61 The stacks 9th floor is supposed to be quiet, but every time I have come up here this week there are people talking at full volume.
Head of Access Services
62 Everyone who knows me knows how much I love the library, so please take this comment in the positive spirit it was meant. I do not understand why you are closing Friday, 9 October at 6PM. Yes, I understand it's fall break. But given that the library is open till 9PM on Thursday and then 10PM on Saturday, is the thought everyone leaves campus for just one day? I suspect not. Those of us who will study on Thursday and then on Saturday will be here on Friday - with nowhere to go. The library is the heart of this campus, a place for study, research, work and congregation. Any time it is closed the campus is poorer for it.
When we annually review the Richter Library schedule to determine our hours of operation during break periods, we take into consideration previous use patterns, library staffing budgets, and whether other study options are available. Since the 2013 opening of the Student Activity Center and the 24/7 Kornspan Study Lounge within the SAC, we have closed early on the two Fall Break days in October as the Kornspan Lounge provides study space for when Richter Library is closed.
We have confirmed that the Kornspan Lounge will be open for 24/7 during this Fall Break and should be able to accomodate students this evening who are looking for a quiet place to study. The Law Library is also open until 10 p.m. this Friday and would be another option for you.
We will certainly revist our Fall Break hours when we consider the scehdule for the 2016-2017 academic year. Please don't hesitate to contact me directly if you'd like to discuss the library hours further.
63 Numerous posts have been made in regards to the limited seating in Richter and not much has been done. The library is quite packed on a normal afternoon and this will clearly lead to problems during future midterm and final weeks, especially on the second floor which is a desired quite space. Desks can surely be rearranged to accommodate more desks, and there furthermore there abundant space near the Goizeta Pavillion to accommodate more seating as well as other locations.
The UM Libraries are working actively with campus partners to plan a renovation of the first floor of Richter. The need for additional seating is one of the important factors we are considering. You can learn more about the project here: http://library.miami.edu/learningcommons/
The UM Libraries offer many different study spaces, including the Music Library. Seats are often available at that location, so we encourage you to explore all of our library spaces:
64 An incorrect series is traced in this record (WMO vs. WHO):http://catalog.library.miami.edu/search/?searchtype=o&searcharg=912532797
Answered by Glen Wiley, Associate Dean, Access and Discovery Services
65 The people at the front desk are very rude if you forget your cane card. This was the first time I have done it and the lady was very rude. We all make mistakes.
Head of Access Services
66 Hi! Do you have a (Dell) laptop charger I can borrow? I'll be dropping by the library later this evening. Thank you! Carlie
Unfortunately, we do not have Dell Chargers. There are a variety of Dell chargers and it isn't possible to have enough of a selection for students.
Thanks for asking,
67 Hey, the library staff should look into putting more than two printers on the second floor. Especially since one is usually out of order, a line forms for the other one.
Thank you for bringing the printer issue on the second floor of the Richter Library to our attention. We are now in the process of evaluating the usage of these printers to determine the current needs for the second floor.
If you continue to experience any further issues with printers on the second floor, please to not hesitate to contact me directly at email@example.com or (305) 284-4056.
Thank you again,
Richter Library Systems
68 if you are going to charge students to print, please make sure all printers have enough ink. i waste so much UPirint dollars reprinting documents because there is not enough ink in the printers.
If you continue to experience issues with this, please contact me directly at firstname.lastname@example.org or (305) 284-4056.
Richter Library Systems
69 Does anyone actually answer the emails at email@example.com? I've asked a question which should have a very quick answer but never received a reply despite several emails sent over several days.
70 Hi! Kindly fix the three computers in the Graduate study area on the 2nd floor so that we may print. Thank you.
Thank you for reaching out to us with this printing problem in the Graduate Study Room. We should have the correct printers installed and working by Friday. If you have any further concerns of questions please feel free to contact me anytime at 305 284-4056 or firstname.lastname@example.org.
71 Hello, there have been cases of numerous students/visitors/parents gathering outside the library to sit and smoke there right in front of the non-smoking signs. Since the university is supposedly a "smoke-free" area, I wish there would be greater measures taken to reprimand or curtail this kind of behavior as it only seems to be getting worse and worse lately every time I go to the library. Is there anything you can do to minimize the amount of people smoking? Those of us with asthma and other respiratory problems would like to be able to sit outside without inhaling huge wafts of second-hand smoke.
Unfortunately, we do not always notice when this happens. If you do notice this type of activity, please stop by the circulation desk so we can address the situation immediately.
Head of Access Services
72 I contacted you all last week about staff talking loudly on the second floor. Since it kept happening I moved to the highest level of the stacks hoping that though they are dreary and depressing that they would be quiet. Unfortunately a member of custodial staff still chose to talk loudly on her phone up here. I kindly asked her to move to the hallway and now her phone notifications keep going off. I am simply trying to find a quiet place to study and it seems that it is utterly impossible here. I understand it takes a simple comment to ask people to keep their voices down, which I do, but it gets old having to do it multiple times in one hour. Please, please please talk to staff about obeying the rules as well as most students do. Thank you
Please don't hesitate to contact me directly [305-284-6018] or the Circulation Supervisor on duty [305-248-4811] if you find the quiet zones are not maintained, whether by library staff or fellow library patrons.
73 Your library staff should know that the 2nd floor is quiet. Then why are they the loudest ones on the floor? Every time a staff member uses the elevator or walks through the second floor library, they are talking/laughing at a loud tone, not a whisper like the rest of the library. They should be respectful.
Please don't hesitate to contact me directly [305-284-6018] or the Circulation Supervisor on duty [305-248-4811] if you find the quiet zones are not maintained, whether by library or cleaning staff or fellow library patrons.
74 The name of the author of GenealogÃa - Laje is Zilia L. Laje, not Lilia.
We apologize for the typo in your name. We have corrected the misspelling and we have fully cataloged the book, Genealogía, in the Cuban Heritage Collection.
75 It is absolutely ridiculous that you are doing construction in the mezzanine during finals week. Students have preferences about where they most optimally study and the idea that the timetable of disassembling bookshelves takes priority over this is no less than depravity. Fix this.
The Libraries have been given funding to accelerate the timetable to renovate the Brockway Hall Storage Facility [located behind Starbucks] and the Mezzanine floor to serve as the new home for Special Collections and University Archives. Construction must begin in June, therefore the collections in these spaces must be relocated and the shelving dismantled by June, hence the need to conduct this critical preparation now.
Prior to the start of the renovation prepartion, the Mezzanine had only a few individual tables and seats and was primarily a collection space, rather than student study space. After moving the government documents microfiche cabinets to the 2nd Fl and beginnng to dismantle and reinstall shelving on stack floors to relocate collections, we realized it would be possible to create additional student study space in the newly opened areas that could be available to students at night and weekends when the renovation work was not taking place. Because of the construction timetable, we cannot halt work in the Mezzanine during the day, but thought access to additional seating would be appreciated, even though the space could only be quaranteed to be accessble and quiet during the evenings and weekends, much like the 3rd Fl spaces we open up during finals.
We regret the inconvenience you've experienced trying to study on the Mezzanine floor during the day. Another quiet study option during the day that is often overlooked are the two special collections reading rooms: the Cuban Heritage Collections Reading Room on the 2nd Fl and the Special Colllections & University Archives Reading Room on the 8th Fl. Both are open Monday-Friday from 9am-4pm, with CHC open 9am-7pm on Wednesday. Students are welcome to study quietly in these spaces, space permitting.
76 I was just wondering if you can explain why the law library is restricted during finals period if there is so much study space to accommodate all the law students and undergrads. I understand that you guys are looking in to the problem that there is not enough study space in Richter, but until you find a solution, why can't the desks at law be opened up. Obviously law students have priority in their own library, but at the same time why should so many desks sit empty why people fight for seats in Richter? I know opening up the Richter 3rd floor has extra space, but even that does not fix the problem.
77 Hi, is there any way that the gum could be scraped from under the desks? I have long legs, and they always manage to hit the gum.
We apologize for the inconvenience.
78 There are not enough places to study in Richter, on top of the fact that students leave their belongings on desks for hours at a time although they are not using the desk. Furthermore the Law Library which is open to undergrads all year is closed to them during finals, although very few law students actually use the library, and there are large numbers of open seats that could easily accommodate everyone
79 How do you go about reporting a group thats breaking study room rules.*Reservations are limited to one reservation per group per day, for a maximum of 3 hours per day. seminars, or organizational meetings*. Study room 225 is clearly being used by the same group for over 12 hours.
We will be updating the room reservation software at the end of the semester which will allow us to require CaneID authentication for room reservations. The latter will allow the system to enforce the limit of a 3 hours per day reservation, something the system currently does not do.
In the interim, I am reviewing all current reservations. Where it is obvious that someone/a group is reserving a room beyond the 3 hour limit, their excess reservations will be cancelled and they will be notified via email.
Anyone who persists in abusing the room reservation systems will be blocked from further reservations and reported to the Dean of Students.
80 Please **** stop doing work on the 6th floor of the stacks. It's loud.
As posted in a recent library news article, the Libraries have begun a major project to renovate Brockway Hall and the Mezzanine to serve as the new home for our Special Collections and University Archives to improve access and service to our research materials. This has entailed the relocation of collections currently housed in those spaces. Additionally, overcrowding on some stacks floors has also necessitated the installation of additional shelving along the periphery of the stack tower on the 6th and 9th floors.
Again, we apologize for the inconvenience. We’re working hard to complete this major portion of the renovation by the Fall.
81 I would recommend that on the the web browsers home page a link to blackboard is available as that is a very popular site for many students and typing it out every time could be avoided with a simple link to blackboard.
There is a link to blackboard on the library website's home page (which should be the default home page for browsers in the Richter Library). Look for the orange "Accounts+" button in the upper right--hover there and Blackboard is in the left column of the resulting "mega menu."
82 the windows along the back of the 2nd floor (next to the grad study area) are covered in cobwebs outside and inside, the roof is literally falling apart and is covered in cobwebs and dirt - yesterday a bug literally fell on top of me. It would be wonderful if facilities could please fix the interior part at least. You all made a great area to study, it would be a shame for it to remain neglected. Thank you
83 consistently the men's 2nd floor bathroom smells like a homeless rhinoceros on a hot miami afternoon. this needs to be addressed
84 Hi, I come in and out of the main library multiple times a day every day. I'm constantly getting slammed by the metal detector door on my way out. I never have any books on me so it is very likely it is my laptop causing this. I've seen this happen dozens of times to other people. It is never book related. Can you please adjust the detectors so it actually picks up on books? It's very embarrassing to have the loud alarm sound, be locked in and have to explain myself to the librarian at the front desk.
We will be looking at the exit and entrance setup as part of our considerations for a renovation of the 1st Fl in 2016. This will include a review of the security gate technology and how we can improve the exit process for all.
In the interim, if you know that your laptop seems to trigger the alarm and gate, please ask a Circ Desk staff member to hold your laptop and hand it to you after you pass through the exit gate.
85 Hi, We have suffered from a stinky women's bathroom for years!!!!! It is disgusting!!!!! And now we even have to put up with roaches there. Can you please do something about both issues. This is supposed to be the MAIN library of a top world class university, right????? Thank you.
Building Facilities Coordinator
University of Miami Libraries
86 Hi John, thanks for the response to the Jan 12, 2015 comment. I appreciate you looking into the computers and the problematic audio jacks. FYI I'm responding here because the phone number you left was short by 1 number. I just wanted to confirm that as of 10 minutes ago, I plugged two different (working) headphone sets (one with an in-line mic and one without) into each of the three computers and tried to listen to sound from different websites on different browsers. In each case the sound was produced from some low quality speaker inside the PC itself. From my limited tech background, I think at some deeper level the jack is mapped as an "input" rather than as an "output." Thanks again!
I do apologize for your continued trouble with the headphone jacks in the Graduate Study Room. We have replaced the three computers with computers that have working jacks while we troubleshoot and fix the issue. We have confirmed on all three that they are working correctly.
If you should have should have any others issues with the computers in the Graduate Study Room, please feel free to contact me anytime at (305) 284-4056 or email@example.com.
87 I think the library should do more to enforce the smoking ban in front of the building. I love studying here but I hate getting a pack's worth of second-hand smoke every time I step outside.
88 Some of the chairs at the computers on the first floor recline so much that it is really impossibly to type while resting one's back against the chair's back. Most people just sit up without resting their backs, not an ergonomically correct position to use while sitting at the computer. Would it be possible to buy chairs that do not recline, or can be set to recline or not recline according to the person's preference?
Thank you for taking the time to share your thoughts about the chairs in the Information Commons. We definitely want to ensure that you have safe, comfortable seating. We are beginning to plan for updates and improvements to the first floor, so your message is well-timed. Would you be interested in giving us feedback on possible new chairs, once we have some samples to try out? Please let me know if you have additional ideas for improvements to the first floor. You can reach me at: firstname.lastname@example.org. Thanks again, and looking forward to hearing from you!
89 The graduate student computers lack the ability to play audio into headphones. This makes finding videos for my class lectures difficult.
Thank you for letting us knw about the audio issue you are experiancing in the library. We found one of the three computers in the Graduate Study Room to have a malfuctioning audio jack. We are now working to replace the computer so we can repair this one.
If you have any other question, please feel free contact me directly at 305 284-456.
90 Happy New year 2015.
91 As a faculty member, I would find it very helpful if there were a direct link to export to Endnote (as there is for Refworks) on the record page. Thank you,
Unfortunately, EndNote does not allow for direct export from the Library Catalog to an EndNote library. You can, however, follow a multistep process to "save records for export" and then "export saved records" to EndNote.
We anticipate that when UM Libraries adopts a new "discovery" layer (within the next year or so) this process will be simplified.
Using our Articles+ search, the default search on the library website, you can export saved records directly.
Please contact me if you would like to discuss this further, at email@example.com.
92 lately I have noticed that a lot of students are sitting at a computer station (1st floor Richter) but they're not actually using the computer that is in front of them, instead they are using their own laptops to do their work. One, they are taking one station from other students and two, why not encourage students to let others use the computer they're not using? I have never ever seen or experienced such an awful situation like the library system at UM. There are students tutoring at computer stations, female students planning bachelorette parties and tow or three students taking naps...and this critique does not take into consideration the fact it is super loud. Please do something about it.
93 Good afternoon, as you are probably already aware, it is getting to the point in the semester where the library is really crowded. Unfortunately, that means sometimes there are absolutely no seats on the second floor or in the stacks. Is there any way that additional seating or quiet zone space could be provided during these busy times? It would be really helpful to a lot of students.
94 Something needs to be done about overcrowding of the library during the end of the semester. Those of us who use the library almost daily throughout the academic year get blocked out by casual users who show up only during the exam period. The grad rooms of empty for much of the semester, but when the last two weeks arrive, they are unavailable. There is no waiting list, there is no reservation system, there is no place for quiet study, as the rest of the library is even worse. Perhaps there needs to be grad rooms created in the other libraries; perhaps more space needs to be allocated in Richter. All I know if how frustrating it is to support and use and appreciate the facilities of the library all semester long, only to be blocked out at the end. This is simply not right.
The Richter Library is committed to the 24/7 opening during finals. And we have received requests to open Richter 24/7 during midterms. UM Libraries Administration is establishing a student advisory group with both graduate and undergraduate student representation to make recommendations regarding near and long-term library planning, including how to increase individual and group study spaces within Richter and address the extraordinary space demands we are seeing during 24/7 periods.
95 Good Morning, I am looking for a paper published in Economic Geology 1999: "Hydrothermal processes related to movement of fluid from plastic into brittle rock in the magmatic-epithermal environment" by R.O. Fournier. But our online source for this journal only available since 2000. Do you know there is any other way I can get the access to this?
Currently the 1999 editions are in our special storage location. In order to retrieve the 1999 edition, you will need to place an Inter-library loan (ILL). Here is the link to ILL:
InterLibrary Loan (http://library.miami.edu/sp/subjects/staff.php?letter=By%20Department#113) should be able to provide you with your desired article within a short period of time.
Answered by Doris Jui, Head, Information Resource Center / Business, Economics
96 I have been working at my station for over 40 minutes now WITH HEADPHONES and another library user has been on the phone this entire time VERY LOUDLY. Complaints have been made to no avail. It is very distracting. We are across from the MAC computer area. Will someone come and say something pleasE?
97 Hello, I need to use the Journal Citation Report database for my research but the link provided on the library website doesn't work. I have tried to log in via Web of Knowledge but it still didn't work (I could use Web of Knowledge but not Journal Citation Report). Could you please help me solve the problem? I really need to use that database for my study. Thank you very much.
98 Hello. I am suggesting that library staff should be monitoring the second floor "quiet area" because there are too many people have out loud conversations about non school related things and it's distracting for those who are actually trying to study and not talking about what they are going to do this weekend. Thanks
In many cases the most effective enforcers of library quiet policies are your fellow students. If you find folks in Quiet Zones who are not observing the noise restriction, please feel to remind them to respect the Quiet Zone and move their conversation elsewhere. If you are not comfortable speaking directly to a noisy student or they ignore you, please notify library staff at the 1st Fl Information Services or Circulation Desks, or use our Chat or Ask-A-Librarian link so you don't have to leave/lose your seat.
99 The reference desk person left a message that the desk was closed but there is no paper in a few of the printers. Why don't they refill it before they disappear? There is never anyone there when we need them.
I apologize for the inconvenience. Sometimes we will close the desk if the reference department has a meeting which everyone must attend. And due to the high usuage of the printers the paper does run. In the future the system will be that someone will check periodically while we are meeting.
Head of Education and Outreach
University of Miami Libraries
100 Hello, While I commend Richter for being eco-friendly, I have noticed that the janitorial staff empties items from the trash can as well as recycling bins in the same bin. I'm unsure if it is a lack of communication or the recycling bins are there for "show" but it would be nice to see the papers and bottles I placed in there not being thrown away week after week. Thank you!
Update from the cleaning contractor: "I have had discussions with GCA regarding this matter and comingling of trash and recycle should not be occurring. They are providing training to re-emphasize this to the staff."
101 Good afternoon: Possible to restore the magazine section in the Richter Library? I walked over today and there were no magazines – none…! Thanks. Cindy McKenzie Program Manager Center for Ethics & Public Service University of Miami School of Law 305-284-3424 direct firstname.lastname@example.org
New magazine and newspaper display shelving will be placed in open areas in the Reading Room. Until we receive the new display racks, current newspapers can be found on the open shelves just around the corner from the puzzle table. The latest issues of the popular magazines typically displayed in the Reading Room can be found with the older issues of those titles on the Journal shelving, just behind the DVDs and audiobooks. We had hoped to have everything in place for the start of the semester, but the display racks were back-ordered. We apologize for the inconvenience, but assure you the popular magazine display will return!
102 It would be helpful if you guys installed Visual Studio on the computers in the library
I would like to thank you for reaching out with this suggestion. We are always excited to hear ways on improving our labs. I will be working with Central IT to determine feasibility of installing Visual Studios on the Richter Library Information Commons Lab. In considering this decision, we need to keep in mind that the library computer lab image is tied to a campus-wide computer image.
Would you please contact us directly at 305-284-4056 or email@example.com to discuss your needs with Visual Studio further?
Thank you again
103 Every 200 keystrokes on the computer I was using was missed. It would be nice to have new working keyboards. It would boost efficiency by about 10%
I do appologize for the difficulties you are having with the keyboard. Can you please let me know which workstation you are using so I can have it replaced ASAP. Feel free to contact me anytime at firstname.lastname@example.org or 305 284-4056.
104 Hello, I'm wondering if the library can keep ordering the online access to the Methods in Cell Biology journal. It is a very useful journal about up-to-date biomedical techniques and contains a lot informative lab protocols, which is great for research. But the lack of online access to it making it hard to get such important research information. Thank you.
105 What's going to happen with the blank wall on the first floor by the jigsaw puzzle table, where the old bookshelf used to be, which is now where the New Books used to be?
106 Just a few suggestions from your friendly neighborhood Spiderman: The fliers in the men's rest room are a great idea. I can't help but look at it when I .. haha. I think it will look a lot more classy if you can buy those wall mounted acrylic sign holders. Also, I think it will be awesome if you could get those popular beat headphones that all the kids love. I can see how all the kids will love it and will be the talking point. Maybe the company might be willing to donate a few too! Keep up the great job! I am watching. :)
Thank you! We very much appreciate the positive feedback. The Hurrican has been informing our readers on the "go" for many years now. Our team has been working hard to keep it fresh and entertaining. In the coming weeks, look for theHurrican Extra editions, to bring you more about the Libraries and the innovative services, exciting programs, and unique collections you'll find within. Seems like the perfect occasion for us to spruce up our delivery presentation.
I discussed your headphones suggestion with Steve Roberts, our Access Services Manager. He said the ones we currently have available for students to borrow have proven to be quite popular (that's also a service we've been experimenting with over the course of several years, to aid with multimedia as well as noise cancellation). But, if you would happen to have any "spidey" influence on Dr. Dre for a couple dozen Beats, we should definitely talk.
Thanks again for looking out and taking time from your busy schedule to drop us a note!
107 Whomever handles the software upgrades and licensing in the main campus library has allowed the MATLAB license to expire on every single main campus library computer, making it impossible to use the software. It's unprofessional and completely inexcusable to allow your software to become unusable by students and faculty in the library. Someone here should be responsible for maintaining software licensing. This is ridiculous.
I do apologize for the inconvenience this has caused. I contacted UMIT regarding this issue and they have informed me that it has been fixed. Furthermore, we are in communication with UMIT to work on procedures to ensure this does not happen again.
If you have any question or further concerns, please feel free to contact me directly.
108 Hello, I'm trying to access articles via Science Direct. I have successfully downloaded articles before, but now I only have an option to purchase them. There is a window that says I have guest access - what does that mean? Did U-Miami discontinue accessing some databases?
Answered by William Jacobs, Learning & Research Services Librarian
109 Are there any plans to update the Mac workstations in the library. None of them are upgraded to the new iWorks, which makes it impossible to print Pages 5.0 documents I email to myself, and incredibly inconvenient to share docs with people at school.
If you have any other concerns, please feel free to contact me directly.
110 Good afternoon Do you maybe have other online audiobook selection as the overdrive selections does not include the books I am interested in listening to please
We are also happy to take requests. In OverDrive you can click on the "Find More" button to search their complete title list. Once you find an audiobook (or ebook) you'd like, click on "Recommend" and we'll be sent an alert.
Answered by William Jacobs, Learning & Research Services Librarian
111 Are there Miami herald archives
Yes we do have the Miami Heald archives. If you search the library catalog by Title you will find more information about the collection.
Should you need further assistance please do not hesitate to contact the reference desk. Email: email@example.com and Phone #: 305-284-4722.
112 I just want to say that I cancelled my Netflix account because it has become obsolete in light of how many great DVDs the library now has. Bravo and thanks!
Answered by Terri Robar, Learning & Research Services Librarian
113 Went to return two dvds and couldn't get the attention of the staff person sitting at the counter of the Circulation Desk because she was wearing headphones and listening to music. Finally I waved the dvds down in front of her face. She never made eye contact, "Do you have your card?" she asked looking at the screen. "I'm returning them." I said. "Ok." she said, scanning them for return. "Is that all?" I asked. "Mhhm." she replied. Please remove or retrain this person. You have such a beautiful library and an outstanding collection it's a shame the last thing a patron experiences is this kind of limp-interest service. Saturday, 130pm May 24th.
I'm sorry that happened, it's certainly not the type of service we aim to provide. I'll speak with the staff member and get it corrected.
114 what tool are you using to create this application?
If you're talking about the website, it's using WordPress. If you are talking about this Comments page, it's using SubjectsPlus (www.subjectsplus.com).
Thanks for your interest.
115 hi, the 7th floor stacks bathroom is pretty gross...
116 Hi, I wanted to know if we could implement a system in the stacks that allows us to see what cubicles are taken by some sort of flag system. It's kind of tiresome walking up and down the aisles when they're filled. Can we have a system, like a mailbox essentially, where you put up a red flag when you occupy a cubicle and put it down as you leave. This way we could tell what's available without having to walk across the stacks. It would save a lot of time, and it wouldn't be too expensive to implement.
Keep those innovative ideas for improvements to the Libraries coming!
117 Hi, I like that people can talk and study together and such on the first floor. There are, however, some people who abuse that privilege and are downright rude and loud (consistently and for more than half an hour). What can I do about this? Can I ask a staff member to talk to people who are being excessively loud? (and by excessively, I mean they drown out my headphones even when my music is cranked up to its highest setting to block them out). Any input is so appreciated.
118 Is there anything that can be done about the wifi connection in the stacks? It goes in and out so frequently it's hard to get work done. (Currently asking via 4G on my phone because the wifi won't work to let me access the website)
119 Hi! I was wondering when the library was going to do the Edible books contest? I look forward to it every year. Thanks!
Edible Books festivals are traditionally held on April 1, so look for next year's festival on Wednesday, April 1, 2015. I hope we'll see a submission [or two? or three?] by you next year.
In the interim, you might enjoy this 'edible book' collection on Flickr, or visit "Books2Eat" - the home page of the Internationl Edible Books Festival.
120 Hello, I was wondering if there could be more signs placed around reminding students not to have cell phone conversations in the library. I know there are signs when entering the second floor but today alone I've witnessed 4 people having phone conversations. I've had to go up to them and ask them to move their conversation but they almost always act as though they didn't know. I feel as though if there were more signs that might help the problem a small amount. Thank you!
121 Hello, I realize that the point I am about to argue it moot, but I feel that it needs to be said. As we are all aware, tomorrow class resumes. Most students are back and ready to resume classes tomorrow. Judging by the amount of students in the library, a lot of people are ready to get back to work today, myself included. It is mind boggling to me that the library is only open until 6pm today and the SAC study lounge is closed period. I am currently in the library with a group of fellow classmates trying to prepare for our biochemistry test which takes place on Thursday. Where are we to go now to study? Nothing is open. Thanks alot.
Thanks for your feedback. We'll consider your point for future semesters - and at minimum coordinate with the SAC lounge so there's somewhere for students to study on the last nite of break,
122 keep up the great work
123 Why is all the software on the computers out of date? The SPSS license on the older computers needs to be updated, you can use one of the new computers, but why should we have to? Why not update the license so that we can use any of the computers available to students? Also Java is a huge problem. It is always asking to be updated. Why can't Internet Explorer be taken off the computers if we shouldn't use it? The fact that it is on the desktop makes people assume that you can use it. Maybe IT should add Chrome so that students can use that instead. The library's IT needs to step up.
Thank you for reaching out to us with these issues and I do apologize it has taken a couple of days for us to respond while we were looking into them. We understand how frustrating computer problems can be for the end user.
The most recent image for all of the computers, new and old, have the licensed copy of SPSS 20 and 21. We do need both of these because of different students in different programs require both. However, we have gone through and found a handful of computers that do not have the current image and SPSS 19. These computers will be reimaged by the start of school Monday, March 17, 2014.
I agree, Internet Explorer is not the most reliable or stable browser. However, it cannot be removed from the operating system because it is required for certain applications. We have removed it from the desktop and quick launch of all the computers, new and old. The computers with the old image still have the Internet Explorer shortcut on the desktop. These computers will be reimaged by the start of school Monday, March 17, 2014.
The issue with Java will also be resolved by the start of school Monday, March 17, 2014.
Unfortunately have we left off the Chrome browser of the most recent image. We will install it on all of the computers by the start of school Monday, March 17, 2014.
I would like to thank you again for reaching out to us with these issues. If you have an further questions or concerns you may contact me directly.
124 RSMAS library is too loud to concentrate, and nothing is done about it! Please help my reminding people that they should carry on conversations anywhere else besides the library.
Also, the study carrels along the perimeter of the library offer an alternative area of study away from the library entrance, desk, and group study tables.
125 Almost each time I come into the library in the middle of the day, people use the front tables to socialize and talk. I don't mind, but it's at a level that is really distracting and makes it hard to get my work done! This is the only place on campus where silence is golden, please tell people to respect that! Thank you!
126 I think it would be very wise to keep triple hole punchers beside every printing station. It'll make things a lot easier rather than walking all the way to the front to punch a few pages.
Good suggestion. We'll see what we can round up as far as hole punchers and put them around. At this point, I put an additional puncher on the 2nd floor and one on the 1st on the table by the windows. Let us know if this is sufficient.
127 Why are we advertising a "booty twerking" event on the screen of every computer on the ground floor of the library? "Booty twerking" is literally a stripper move. I understand that UM students are free to express themselves in any way they like, but I don't understand how anyone could have thought it was acceptable for the library to promote such blatant objectification and debasement of women. I am deeply disappointed.
Thanks for your comment and especially for your concern regarding inappropriate communications on the Libraries’ workstation screens in the Information Commons. The Libraries role is to support the University’s constituent's initiatives, whether that be in a form that’s academic or extracurricular, or simply to provide a sense of community and safe discourse.
The ad to which you are referring specifically promotes an audition session for Kaos, the University’s co-ed hip-hop dance team. They perform several times a year at UM events as well as for outside charitable organizations. Established nearly twenty years ago, the highly competitive club is well known for incorporating a genre-bending assortment of dance styles, while staying true to the group's own hip-hop roots.
We are careful to monitor the content of these ads before posting them, and maintain that in the context of this organization's goals, the language is not inappropriate. “Twerking” and “popping” translate to gender-neutral dance moves related to hip-hop and funk styles of music. We believe it would be unfair of us to censor language chosen by this group, but not others, to represent their organized activities that are permitted by the University to take place on campus.
We appreciate that you took the time to inform us of language you found questionable, and hope you understand our reasons for retaining the ad as it is currently displayed. Please don’t hesitate to contact us again.
128 Grad Carrel is ALWAYS blue/ full and pre-booked. There must be a secret to booking that I was not informed at orientation. Leave me no choice but to take up an entire group room with big screen monitor!
We have reverted back to the first come/first-served procedure for the grad study carrels at this time,so please come to the front desk and pick up a swipe card. There was signage in the room and on the website, but I apologize if it caused confusion. Currently we are studying which method works best, so feel free to add your comments regarding that.
129 Thank you doing an excellent job in 2013. I think I have learned a lot more from the books I borrowed from the library than some of my classes. I am really grateful to the interlibrary loan and book purchase staff. I have got most of the books requested and that too in a couple of weeks. Please do let them know. If I ever get a Nobel prize, I will mention the univ of miami library for sure haha
I'm glad we were able to assist you this year, and please feel free to rely on us during the rest of your UM career. (And good luck on that Nobel Prize!)
130 Sometimes the chat window says Richter Chat is available, but no one answers my message. I think the librarian on duty should try to provide more accurate statuses.
We apologize for the inconvenience. However, when it becomes very busy at the Information Desk sometimes we forget to change the chat status to "Away".
Head of Education and Outreach
131 I'm not sure how many of the patrons understand the concept of what a library is.some of these patrons believe they have a right to carry on loud and lengthy conversations on their cellphones and between each other. Maybe the first floor is intended to be a social club, and I'm the one who is mistaken, because I don't see anything being done about it.
The library's first floor allows for quiet conversation and group collaboration, but not to the point where it disturbs others. If there is ever a noise disturbance in your area, feel free to call/come to the desk, or text us and we'll take care of it. Thanks
132 Could you please consider installing Visual Studio in a group of computers in the library please?
Thank you for contacting us with regarding of installing Visual Studio on the information commons computers. We are currently investigating feasibility of adding this software to our image. We will post back here with an update.
Should you have any further question or concerns, you may contact me directly at 786 554-3266. My name is John Buckard.
133 Just wanted to say happy new year 2014.
134 The ants are on the desks on the second floor
135 There are ants everywhere and not enough chairs. I am scared to leave my seat because someone might take it. Please fix it, that is what we pay thousands of dollars for.
As far as the ants, can you write directly to our building manager (Roca Beiro - firstname.lastname@example.org) - or me and let me know where specifically you've seen these critters?
136 The background on the computer is FULL of typos...which is ironic being library computers. On the right gray area is says "shuld" instead of "should. Also, the 10 minute snack ad says Wednesday and Thursday but Dec 10th and 11th which is wrong and very confusing. As a library, you should proofread the things you put on hundreds of computers.
Students are responsible for providing their own design, and due to the urgency of when some items are submitted and the proximity to their respective event date, a few typos have clearly snuck by. Moving forward, we’ll be sure to ramp up our spellcheck.
Thanks again for your comment. It’s great to know these are being read!
137 Isn't the first floor supposed to be completely silent during finals? people are so loud in the back its impossible to study Why was my comment deleted? I believe there is a sign as soon as you walk in that says 24/7 quiet richter is in effect
138 Please sharpen your paper cutter.
139 Online booking for graduate rooms is NOT convenient at all. I wonder who did it and why?! There are a lot of issues: 1. students start to reserve in advance and don't show up after all, yes students are lazy to cancel it and they are your customers. Thus, you have to take it into account. 2. students that finished early don't cancel the time that is left 3. let's say it is 10-20am and I'm trying to reserve a room right now. I can do it ONLY from 11am even if ALL rooms are empty (faced it 4 times, successfully resolved it only today because it is a holiday) 4. if I want to study from 10-20 to 4-20 there is no way i can do it, because i have to book a room from 10 to 4 or wait 40 min and book from 11 to 5 Before on-line system it was so much easier, and I always had a room. Now it is horrible. Why are you resolving problems that don't exist? If you have nothing to do, please identify problems first (ask from line employees, ask students). Also, you can ask professors from business school how to identify problems, they will help you.
When anyone returns their carrel key to the Front Desk, staff cancel any remaining time on their booking. If students do not show up for their booking, staff make every effort to cancel those reservations to free up the time for everyone else.
That said, it's clear that there are certainly a number of people who have found the reservation sytem cumbersome and inconvenient. If this is a service that doesn't meet the majority of graduate student's needs, then we will discontinue it - but we do want to make sure we hear from everyone, as some people are clearly happy with the system.
We will be taking the Graduate Study room reservation system off-line for the remainder of the Fall semester beginning this Friday, Nov. 29th. We will be surveying the general graduate student population, with specific email invitations to those who have used the system in the past month. We will review and discuss the survey response with the GSA and make a decision about whether or not to reinstate reservations during the Spring semester.
I do appreciate that you made the effort to let us know this system is not working for you. We don't want to add to the stress level already experienced by students, so will be happy to reconsider this service.
Feel free to contact me directly if you wish to discuss this further [email@example.com ; 305-284-6018 ]
140 Please consider placing a shredder near the printers.
141 No staplers and hole punchers in second floor. Why not attached them ALL with cords to printers as you have in 1st floor main desk. Is is very inconvenience.
Thanks for your comment. We'll have a hole puncher in place and wired in this week. Our new super blue staplers can't be wired down - but we'll make a point of swinging by the 2nd floor and making sure one is there.
142 I'm not sure if this a problem exactly, but I thought you might want to know. I tried to log into my mylibrary account and was surprised that, as an alumnus, I could still log in as a student (using my caneid), as well as, as an alumnus. Neither account has any records for me to check (to verify which account is right). I assume that is because I graduated in May 2012 and have not borrowed any material since then.
Thanks for letting us know. You should be in alumni status now. Please send me your info privately to firstname.lastname@example.org, so I can open the hood and have a look. Thanks
143 Forcing online booking for graduate rooms is near absurd. Its not that the option is unwelcome, but forcing us to do this even when we are simply walking in to the library is unnecessarily time consuming. we have to go to a computer when we're right there. If anything we should have the option to book electronically or not, although I'm not even sure electronic booking is necessary at all
If you do walk into Richter without a prior reservation, we have a computer available at the Circ Desk you can use to book a carrel. The booking process takes just a minute or two - click on the available times you want, enter your name and email, then check out the carrel room key. We ask you to register at the Desk to be considerate of everyone else who might be interested in reserving a carrel. If you simply checked out a carrel key, as under the previous 'no-reservation' system, then no one has any idea when carrels will become available.
As I've noted in other postings, we will be sending out a survey in December to get feedback from everyone who has used the system. I encourage you to complete the survey and provide any suggestions you have for improving the process.
144 Would it be possible to install the Free Xcode Software for iPhone app design on some of the Macs? I am interested in learning how to design apps, however as far as I know, there aren't any computers with Xcode compilers anywhere on campus.
Thank you for reaching out to us with this issue. Xcode is installed on all of the Macs on the first floor of Richter Library in the Information Commons and Digital Media Lab. To locate the application, type Xcode in the Spotlight Search on the top right of the menu bar.
I do admit it is not in a prominent location and we will address this by placing an icon for Xcode in the dock within the Toolbox. This will take place within the next week.
Please let me know if you experience any further difficulties locating the application and I will be happy to assist.
Thank you Chris
Richter Library Systems
145 This new system is terrible, aweful, and very inconvenient. The genius who thought this system of reserving the grad rooms online needs to reevaluate the system. It doesn't work and it creates a big mess upstairs in the lounge when people do not have a room; it does get very noisy and there aren't enough tables to study. THIS SYSTEM SUCKS BIG TIME!
The Graduate Student area has always been designated as a Quiet Zone. If your fellow graduate students are not being 'good citizens', please feel free to ask them to be quiet and considerate of everyone else trying to study in the area. You are also welcome to use the Ask-a-Librarian, and/or Library Chat & Text [305-809-7770] service to let Richter staff know there is a problem, and we'll send someone up to restore order.
Graduate students with card access to the Grad Study Area have always been able to utilize the open seating and tables on a first-come/first-served basis. This has not changed under the room reservation system. If the open areas are becoming crowded, this is likely because more students tend to come to the library to study/research as we get closer to the end of the semester.
Using the room reservation system, we can see that in the first 10 days of use, there were 147 unique users making 339 bookings of varying lengths. Over 70% of users booked their study carrel on the same day, but on average only 52% of the available hours were booked. The heaviest usage is during the day from 9am-7pm, but that has always been true. With only 18-20 grad study carrels to service over 5000 graduate students, it is inevitable that study carrels may not be available when it is most convenient.
We think having a room reservation system is the most equitable way to manage access to these rooms, giving students the chance to see carrel availability before heading over to the library and the opportunity to reserve a carrel in advance to fit their schedule.
We are grateful that you took the time to let us know what you think about the new reservation system. I would happy to speak with you to explore any ideas you have for improving the system and especially to have a better idea of why you think the service is inconvenient. We will also be contacting students who use the system to ask for any feedback they care to share.
146 Just want to draw attention on the new policy for grad study carrels. I think that the way it was before was more convenient on the sense that it was fair for everyone. I al just supposing wh. If a student doesn't have Internet connexion at home to make a reservation online; what if I reserve a room for six hours and don't come and don't consel the reservation; is there a way for other students to get to use the room, those whon are on campus znd need it for their study... thank you for taking into consideration this comment.
The grad study carrels have been a very popular service since we opened up the Graduate Study space a little over a year ago. Under the old system without room reservations, students had to physically come to the library and *hope* that there would be a room open. Since most grad students live off-campus, you can imagine what an iconvenience it was to come to campus only to find out that all of the grad study rooms were checked out. Rooms could only be checked for 6 hours, even if you knew you'd only need it for less time, so library staff had no way of knowing when rooms would be in use. Students were leaving us their names, emails, and cell numbers, asking the library staff to call them when a room became available. This was very difficult to manage and still couldn't guarantee that a room would be available once you got to the library.
Now with the room reservation system, you can reserve a room within a four day window - today, plus three days in advance. This lets most grad students reserve a study space in a schedule that best suits their needs and be assured that a space will be available when they do come into the library.
Even if a student doesn't have internet access where they live, the vast majority of students do have cell phones with internet access. If you access the room reservation system from your phone, you'll automatically get a mobile version : http://libcal.miami.edu/booking/gradstudy. If you have a QR code reader on your phone, you can save this QR code to bookmark the site. [What's a QR Code?]
The clear pattern we have been seeing in this first week of use is that the majority of students reserve a grad study carrel on the day of use - either in advance or when they walk up to the Circ Desk. There are usually 3-5 reservations made for any given future date, so there is usually plenty of time for students to make a reservation.
We agree that it would not be fair for someone to make a reservation, tying up a room for up to 6 hours, then not showing up. We are implementing a policy to cancel any room reservation if the student does not pick up/check out the room key within the first hour of their reservation. We also think that having a room resevation system will make it easier for students to reserve rooms on a more realistic schedule for themselves. Under the new system, students can reserve up to 6 hours, but they can also do less time. If students have to leave for a couple of hours to teach a class, run a lab, etc., they can reserve a room for the times they know they will really be able to use the space. This is exactly what appears to be happening.
We will continue to closely monitor the use of the new grad study room reservation system and will be contacting everyone who's used it after the first month to get their feedback. Please don't hesitate to continue to use our Comments page to let us know if you have any other ideas for improving this, or any other library service. You are also welcome to contact me directly : email@example.com or 305-284-6018.
147 Hi, Just wanted to inquire about the lack of staplers in the Richter Library...? The only ones I am aware of are downstairs on the first floor (and there is always a waiting line to use the three that are placed there). It would be nice if UM supplied staplers on additional floors (public schools frequently supply this tool without problem).
Thanks for your comment. We had some staplers both on the 1st and 2nd floors near the printers, but I see that they have sprouted legs and hit the road. I will make sure that they are returned and available for use.
148 The person at the media lab, is annoying and could get some king of agressive with some students they dont like, they also talk too much very laugh and mess arround with their friends at the media lab, please take in consideration this comment
Answered by Vanessa Rodriguez, Head, Creative Studio
149 Hello, The bathroom on the 6th floor does NOT lock well. It was very uncomfortable for me and the one that was inside when I opened the door from the outside, heard the lock unclick, and opened the door! Please fix this immediately. Thank you very much.
150 I found that there is no single Chinese book in our library. Although there are about over 800 Chinese population in UM. I hope our library can provide Chinese books in literature or any other fields for both Chinese and Americans who are interested in Chinese culture.
A quick tip on finding materials in Chinese or that have Chinese language content: Click on the Advanced Search link on the Catalog Search Tab or Library Catalog Home page. Enter an asterisk " * " , then scroll down on the search form to limit your search to the Language: chinese. This should return a list of the materials we have with Chinese text or spoken Chinese. You can sort your results by date or title. Another option is to run any search in the catalog, then click on the Limit/Sort Search option at the top of the screen, then set the Language Limit to Chinese. I'd be happy to go over this with you, so feel free to email me to set up a meeting : firstname.lastname@example.org
151 I can't figure out who to email about this, so I guess I'll ask here? Those new library scanners break up scanned documents into chunks, so that one article will come through in three separate emails, and then I need to cut and paste the PDFs together, which is driving me insane. Is there a way to make it stop doing this?
I would be happy to assist with the problem you are having. To get a better understanding of the issue, can you please contact me so you can show me exactly what is happening.
Richter Library Systems
152 For most students, Richter Library is the only library to study. While the environment is not good enough. We have enough computers in the first floor, while the printers and people talking cause too much noise, people can't focus on study here. The second floor is quite,but the AC is very cold and lack computer. I hope the library can make some change.
As we have noted in previous posts, all academic libraries are kept at a temperature that's somewhat colder than most homes or office spaces, as colder temperatures and low humidity are required to ensure the long-term preservation of library materials. We try to keep public spaces at a reasonably comfortable temperature, but understand that many people will still find the Library to be cold.
153 The bathrooms by Starbucks could use diaper changing tables.
154 SPSS Software has expired and this is the only place on campus to use such space consuming software
Central IT will be replacing a number of the Richter Information Commons computers this Friday evening, Sept. 6th, after the library closes. They will be re-imaging all of the public computers at that time, so the SPSS software should be restored by Saturday morning. The re-imaging will also address some of the printing problems folks have experienced from IE [Internet Explorer].
155 To print something, you are required to type your password in once to login to the printer and ALSO once again to actually print. This is very redundant and frustrating. It also makes students wait in line longer when multiple people are printing. It is even more frustrating because the keys are small and the touch screen does not register keys very easily, especially when passwords require a non-alpha key which then requires you to use the "shift" key and it's very cumbersome, therefore it takes a lot longer and much more care to even enter the password in to begin with. Please, PLEASE, instruct the software provider to get rid of the "double password" problem. There is no rational basis for logging in your password twice. When you initially login, that should clearly be enough to go ahead and print. I never register complaints, so please understand this is of paramount importance, so much so that I am going through the onerous process of actually lodging a complaint. Please fix this. Please require only a single login. Thank you.
156 Can you please install google chrome as a browser choice on your library computers? I had problem doing homework assignments when they both crashed and I find chrome to be more dependable.
Thank you for reaching out to us with this suggestion. We will be updating the software on the Information Commons computers within the next couple of weeks and Chrome will be implemented at this time.
157 8th Floor Department is really cold. Is there any way to raise the temperature in the research areas?
We here in Special Collections know all too well the "chill factor" experienced by staff and users alike...but hopefully the warmth of the people working here make up a bit for the low temperatures.
But here's the explanation for the lower temperatures: since we house the Library's wonderful rare book, manuscript, and archival collections, we need to make sure that the delicate objects--including books on vellum and rag paper, gorgeous 18th and 19th century leather bindings, early photographs, architectural drawings and blueprints, etc. are kept at the ideal temperature and relative humidity (around 60 degrees fahrenheit with a relative humidity of pls/minus 50%) to ensure their stability and longevity. Many of these items are one of a kind and therefore irreplaceable...
We love to have people visit us and use our materials, and definitely don't want the chill to detract from the experience of being able to delve through our treasures. So...just remember to bring an extra sweater or a wrap when you visit the 8th floor and you'll be good to go!
Answered by Cristina Favretto, Head, Special Collections
158 Hi, since the summer starts, I found there are many ants on the desks of second floor, which may due to the food debris students left.
This is a good reminder to please clean up after yourself if you've brought a snack into the library. We've tried to be more accomodating of food & drink, but library users need to do their part and help keep the library clean of food debris. No one wants bugs taking over the library!
[movie still image from the 1954 film, "Them"]
159 The graduate study room and study carrels are amazing, and the area is getting better all the time. I would love to see a sorting cart or shelf somewhere in there for us to leave books that we no longer need. Thanks for everything you do for us.
Thanks for the great idea about putting a sorting cart in the area. We're still digging out from the deluge of end-of-year book returns, so most of our carts are in action at the moment, but we'll get something set up ASAP.
Keep those ideas coming!
160 Can you please have a computer at the 9th floor ? Couple of times I was there and I had to look up a book number and I had to come down to the 2nd floor to access a computer.
Thank you for contacting us. We do see the need for having a computer on the 9th floor and are considering making this happen as one of our summer projects. Until we can make this happen, there are computers on the 4th - 7th floors of the stacks for you to utilize.
Please feel free to contact me with any further questions, comments or concerns.
161 What in the world is that noise on the 2nd floor? It kind of sounds like a really loud copy machine in that the noise is repetitive and squeaky. I hear it from the graduate space and it happens every half hour or so. Very distracting.
162 i like your website
163 There are some lights out in the stacks, specifically- the 6th floor corner stalls by the router. If someone could fix this, it would be much appreciated
Again, we appreciate you bringing this to our attention.
164 People don't understand that a library is a place where people go study. Not hang out and yell at each other. Why don't librarians go to people and make the "shhh" noise when they talk (or yell at each other). The world would be a better place. It is just a suggestion, but I have been to many libraries, and this is the only one where silence is not enforced. Thank you.
If you are on the 2nd Fl or in the Stacks and those around you are not respecting the Quiet Zone, please don't hesitate to use our Ask a Librarian service to send a quick email, chat, or text message to let us know of the problem. We'll send a staff member or security guard to quiet the offenders.
165 I usually bring my laptop, but when I use the computers I find that some basic programs need updating. Right now Adobe Flash is outdated and my pages keep crashing. Is there a plan in place to keep systems updated regularly? Maybe auto-update for vital programs?
Thank you for contacting us with the issue you are having. My name is John Buckard with the RIchter Library Systems Department. I have tested several flash sites on several of the computers in the Information Commons and was not able to duplicate the error. In an effort to fully resolve the problem, please feel free to contact me and I would be happy to sit down with you to further troubleshoot.
Thank you again
166 The women's restroom smells bad most of the time. Please do something about it. Thank you.
We hope these measures will quickly restore our facilities to the high level of sanitary cleanliness we expect at the University. Please don't hesitate to contact the Circulation Desk Supervisor if you find continuing issues with the maintenance of the restrooms - or any other facility issues in the Libraries.
167 The students could benefit from renting blankets. THANK YOU !!
I'm sure we've both seen students hunkered down on library lounge chairs for a quick nap, especially once we get into 24/7. I wouldn't want to be the next person to check out a blanket that someone has inadvertently drooled on :-) .
I would suggest you bring a sweater or wrap if you are planning a long library session and find it to be colder than you like.
168 We find that it is distractingly cold. Please raise the temperature. THANK YOU !
You'll find that all academic libraries are kept at a temperature that's somewhat colder than most homes or office spaces, as colder temperatures and low humidity are required to ensure the long-term preservation of library materials. We try to keep public spaces at a reasonably comfortable temperature, but understand that many people will still find the Library to be cold.
Please let us know what space(s) you find especially cold and we'll investigate, but if you are planning on spending long periods of time in Richter, it might be advisable to plan to bring a sweater, etc. - as do many of the library staff!
169 You should have an easier way to find the Overdrive link on the library webpage. Maybe a link on the front page?
We’re in the process of adding an exciting new collection to the service, so watch out for the launch announcement in a couple of weeks.
170 We all love studying at the library. However, Friday and Saturday closed at 10:00pm which sucks. My friends also agree that these two days closed too early. I mean at least Saturday should close at 11:30pm.
We are hoping that the opening of the new Student Activity Center later this year will help relieve some of the pressure for late night study space, as the new faciltiy will have a 24/7 study space.
171 What time do the graduate study rooms close? I have received conflicting information from the library staff (perhaps due to changes in the policy)? Is it 1:00a or 1:30a?
Right now the rooms are available for use until 1:30 as a bit of a pilot program this semester (with the idea that we'd like to keep as much of the library open as late as possible). If all goes well, we'll keep it that way - unless getting the area closed on time and patrons safely out becomes an issue for our night staff and we need to revert to 1AM.
Also, just FYI -the grad study area will be open 24 hours a day along with the rest of the library starting on April 21st.
172 I just wanted to say that you guys are doing a wonderful job! From my personal experience, your customer service is better than any other university library (and I went to 3 univ. one was UF) I have been to. And your comment section is unique where you directly answer all the questions very politely and professionally (though the questions are not always that way). Usually, no one ever knows if anybody is ever reading your comment or anything is ever going to be done. So this comment section itself is very commendable! As always everyone is good at pointing when something is wrong, but forget to do the same when you get it right. So I just wanted to say 'great job'! And maybe write something in the suggestion page to be bit polite and respectful when people post a suggestion.
We take all comments - positive and negative - to heart, so please encourage your friends and colleagues to utlilize this service in order to make your voice heard.
173 I would REALLY like to see the library link of the myUM Home "dashboard" it has police department, travel abroad, academic calendar and Green U but no library! Not even when you click on Academic under "Student" tab do you find the library under Online Resources. Please include that. It will save me so much time because I use the library site a lot. Thank you!
Let us know if you have any ideas on how to improve the library website.
174 Dear Staff, This has got to be the loudest "library" i have ever tried to study in. What's the point of having graduate study rooms meant for "quiet" individual study if you are bombarded with noise from all angles?...if it's not the slamming of the door to get into the study rooms, it's the people in the rowdy group study rooms on the opposite side of the wall, or the incessant overhead squeaking of whatever mechanical situation you guys have going on here. It is beyond awful. I pay top dollar to go to this school and i don't feel like i should have to put up with these disruptions on a consistent basis. It appears as though library staff couldn't care less about these conditions. For these reasons alone, i would never recommend anyone to come to this school let alone this god awful excuse for a library. Do something !!!!!!
While we do our best to create an environment conducive for both group and quiet study, unfortunately, we do not have any completely sound-proofed areas within the Libraries.
You do make a good point about the 2nd Fl Group Study Rooms, as group work does tend to make more noise than one would like in a quiet zone. We are installing new signs in the 2nd Fl Group Study Rooms to remind folks they are on a quiet study floor and to be considerate of those working around them. Our Circulation Supervisors have been asked to make hourly rounds when the desk schedule permits, and will remind folks of the quiet zone as needed.
If you are bothered by the noise made by those around you, whether within the Graduate Study Rooms or without, feel free to remind your fellow students of the quiet zone. If you are uncomfortable doing so, you can report noise to library staff by using our Chat/Ask a Librarian service [http://library.miami.edu/ask-a-librarian/ ] or Text a Librarian [305-809-7770]. They will alert the Circulation Supervisor and/or Security Guard, who will then address the matter.
175 Feeling Stalked in the Stacks? Here's what to do...
If you feel stalked/followed while in any of our libraries, please either contact University Public Safety [305-284-6666] or a library staff member, who will contact Public Safety on your behalf.
We strive to maintain a safe, secure, and comfortable environment for all library users, so if another patron is making you uncomfortable, is noisy, or otherwise disrupting your ability to study, please let us know.
You can contact us by chat [http://library.miami.edu/ask-a-librarian/] or text [305-809-7770], or stop by any library service desk. Stay safe!
176 Could someone please spray some lubricant on the door of the Women's restroom (2nd floor)? It makes a terrible wailing noise that I can hear over my headphones. Thanks!
177 There is a lot of talking on the second floor in the "quiet study" area in the evening, and I'm disappointed that no library staff ever enforces it. It is frustrating that I cannot find a quiet area of the library.
If you are in a quiet study zone and someone around you is being disruptive, you can ask them to be quiet, but if you are not comfortable doing so, please let library staff or the security guard know and they will address the issue with the patron(s) in question. If you are concerned about getting up and losing your seat/computer, you can also use the Chat or Text a Librarian service [http://library.miami.edu/ask-a-librarian/] to alert library staff to the problem.
178 Hello, I like studying in the Mezzanine. Over the course of the last 3 semesters, the Mez has had more and more study tables removed. I think this is a bad idea. There is a core of dedicated student who use the space on a regular basis. Please do not remove any more chairs or tables from the Mez. In addition, I was told I could not take a chair from floor 2 to the Mez. This chair policy makes no sense, because the Mez currently has fewer chairs than tables.
We do periodic checks of the tables and study carrels around the library to make sure they all have the appropriate number of chairs, but students do invariably move furniture around to suit an immediate need.
Please don't heitate to let the Circulation Desk Supervisor know if you find a table/carrel missing chairs, or other furniture placement problems. We will get these addressed as soon as possible.
179 Hello, I am wondering if there is a newletter going out in which I might be able to post a listing for the sale of my piano! Thank You
180 The sign in your lobby about ID requirements is written in poor grammar. It says "you must have a your CANE ID CARD" (emphasis from sign). This is incorrect. I am embarrassed to go to an institution of high learning at which the library does not have a satisfactory command of its own language. Please advise.
Thanks for letting us know about this!
181 The electrical outlets in the floor on the second floor (past the Stacks elevator) are not working.
182 You can't print from internet explorer on the printers. You should either post a disclaimer on the desktop or delete the program all together. Thank you!
Thank you for bringing this issue to our attention and I do apologize for any inconvenience this may have caused. We have pinpointed the issue and are taking steps to ensure it is fixed. The lab will be reimaged and the issue should be fixed for Spring Semester 2013.
183 I have spoken with the Digital Media Lab technician several times in person and on the phone. My experience with this person has been relatively unpleasant. In addition to the abrasive curt tone, they deny facts stated by the customer and act as though not only is the customer wrong, but they also must be making up this information. For example, I sent a poster for printing via email and did not receive a confirmation. When I called and stated this, the technician said there was no way they received the email and requested I resend. In the process of my forwarding of the email, they found the original. Another example is when I called to ask about staff hours during winter break and the technician simply stated "I do not know what you are asking me." When I restated the question to ask whether or not they will be printing during winter break they said it would be depending on staff availability. When I asked what is staff availability the technician stated that they did not know, and it would be whether or not someone was in the media lab, which was incredibly unhelpful. Lastly, I asked if they could trim my poster to be 36" in width because another media lab technician from a few months ago told me over the phone that they were capable of trimming posters down to size. The technician denied there ever being any other technician working in the lab and stated that they've never trimmed posters. I cannot recall this technician's name, but their information and photo were at one point on the media lab webpage. I do not like being treated as though I am making information up, and worse I do not appreciate rude, unhelpful customer service when I am paying money for that particular service.
184 I tried to find the print issue of SCIENCE today. Unfortunately, the lib doesn't have it. Science is a very top journal. Why we don't have the print issue?
Beginning with the subscription year 2012, the Libraries cancelled our print subscription to Science in favor of an online-only subscription. This allows for anytime-anywhere access to this title for our patrons. The majority of our journal titles with scientific focus were migrated to e-only several years ago, which has been viewed very favorably by the students and faculty who need access to these titles.
185 Please do something about the noise level during finals. I understand that there is to be some noise on the 1st floor but I was under the impression the entire library was a quiet zone during finals. The noise level in the back is ridiculous, no one wants to be in the library at 5am to hear about how crazy ridiculous someone's weekend was. Thank you
186 Please, something needs to be done about the volume on the first floor. I understand it is the noisiest floor because of everything going on but people have lost all sense of common courtesy. Why are there groups working on a project in the public computers section? There are rooms for that. Why are people answering their phone and not quietly walking away to speak? Why are people standing around and chatting for half an hour? Other people are trying to study, trying to focus and read, and it is impossible with the obnoxious loud talking all around. There needs to be some type of reinforcement...Thank you
187 There are not enough chairs on the second floor during finals. Also, room 205 sounds like there is a pipe leaking!
We ordered enough chairs for the study tables on the second floor. However, some people move them around in order to study with friends or even move them to other floors (I guess they like that style of chair). We will do a complete chair inventory at the end of exams and will recommend purchasing more so we have extra chairs around. Of course, purchasing more chairs depends on the budget...
188 Is there any way that the library can turn on the lights in the stacks when it gets dark? I see the light above the study desks but they aren't on and it makes the study area quite dark...
189 Kindle chargers in the library, please!
190 The weekends are the only time I really have to study -- and as a double science major, I have a lot of studying!! Why isn't the library open late Friday and Saturday? I feel like it would be very beneficial for the students if the university offered later hours for a place of study ALL week long.
Richter Library does go to a 24/7 schedule during the last couple weeks of every Fall & Spring semester in recognition of the need for additional study time while students prepare for finals and projects.
Our 24/7 schedule this Fall will begin on Sunday, November 25th at 9 am and last through Tuesday, Dec. 11th, closing at 9 pm on that day.
191 Over the last few weeks, I've been doing quite a bitof research on modern and contemporary art for an essay I am writing for an exhibition catalog. I just want to give kudos to the librarian(s) responsible for acquiring such a valuable and extensive selection of titles on the subject. Particularly for keeping up to date on titles recently published in Latin America. It really enriches the scholarship - from exhibition catalogs to more obscure or scholarly publications. Thank you!
Answered by Phyllis Robarts, Education & Outreach Librarian
192 is it just me, or is it hotter on the first floor that usual today?
193 How do I know if the library is going to buy the book I suggested or if it already came in? Thank you.
Once an item is received, it will be added to the catalog and you should be able to find it there http://catalog.library.miami.edu/ . If you provide your email when you make a request, you will also receive an email when the item that you requested arrives. If you have questions regarding specific items or if you need an item urgently, you are welcome to contact me directly. My email is email@example.com
194 Regarding books about Cuban art and culture, it would be very helpful for the library to acquire additional copies for their main stacks. Because of the CHC's limited hours, it becomes impossible for those of us who do research passed 4pm and on weekends (when the CHC is closed) to reference any major titles on Cuban issues.
The source of funding used when buying an item determines where it will reside in the Library, and the Library approaches added copies conservatively to prevent unnecessary duplication. These two factors influence why some materials may only be found in a non-circulating collection such as the CHC. If you have a list of items you think should be available in the Stacks, we will evaluate those items for possible acquisition and placement in the circulating collection. You can send such a list to the subject librarian responsible for that area. Here is the link to the list of subject librarians: http://library.miami.edu/sp/subjects/staff.php?letter=Subject%20Librarians%20A-Z
Answered by Meiyolet MÃ©ndez, Interim Esperanza Bravo de Varona Chair, Cuban Heritage Collection
195 Time to get all of Mo Yan's books...Nobel Prize winner.
196 in the past i cou[d go to internet explorer,log on to a web site,and print.this is no longer possible.i must now go to mozella foxfire to print. why?
To print from IE in the commons, select File -> Print from the top left menu. If that option is not available, click on the gear icon in the top right of the browser. Then click print.
197 Would it be possible for richter to aquire industrial (AKA powerful) automated air fresheners for the 1st and 2nd floor restrooms? I've noticed this semester that they've become almost unbearable due to the heavy traffic...but I think that could be a solution! :) Everything else is dandy though--Keep up the great work :D
198 love the PROTEST display
Answered by Cristina Favretto, Head, Special Collections
199 can library staff or someone of authority enforce quietness? jesus its sooo loud downstairs and upstairs gets fairly rowdy to. last time i checked i went to the library because it was quiet. how are we supposed to improve our academics when our library doubles for a watering hole for people to come hang out at
The first floor of Richter is a space for collaborative study, so noise is to be expected. However, the second floor and stacks tower are designated as quiet study areas. If it gets noisy in those areas, you should report it to the first floor Circulation Desk or to the security guard who patrols in the evening. The number for Circulation is 305-284-3233.
200 Students inform me that the site licenses for SPSS have expired on the library computers. If this is the case, could someone please renew those licenses ? Our students depend on that statistical package.
201 For a senior design project in mechanical engineering my group will need to use Xcode which is an Integrated Development Environment (IDE) containing a suite of software development tools developed by Apple for developing software for OS X and iOS. Can this software be installed to the Apple computers in the library? Thanks
202 I just wanted to say you are doing a great job with the library. I love the comment section and how you take time to post the reply so that people can see. This makes you accountable and also let people know that their comments are indeed being read. Thank you staff for all the great work you do!
We've had a physical and online 'suggestion box' for several years, but didn't receive many comments or suggestions. We're hoping that the new format and greater visibility on the redesigned website will encourage more people to share their suggestions, questions, and comments on library services, resources, and programs.
Keep those comments coming !
203 In the digital media lab site, it says "If you like these programs we use, download your own copy!", but where is the link? Thank you so much!
Answered by Pia Cruzalegui, Digital Media Lab Technician
204 I think Camtasia 8 or Adobe presenter 8 will be a great software to have both faculty and staff, students to make tutorials and presentations.Adobe after effects and adobe pro are just too high tech for most people.
You should know that the software on the Library computers is controlled by a master 'image' generated by staff in the University's Central IT division. This ensures that all of the campus computer labs have the same set of core software, but it also means that the Libraries can't simply add programs to the Libaries public computers.
Thanks for letting us know what software packages you would find helpful to have in the Libraries or elsewhere on campus. We'll be sure to pass that information along to the folks in IT.
Keep those suggestions coming!
205 Do you have Gardner's Art Through the Ages (13th Edition or earlier) on reserve? Malinda Cleary Adjunct Art History
We do have numerous copies of Art Through the Ages:
None of them are currently on Reserve, although one is in the non-circulating Reference collection in Richter, and another is “Room Use Only” at the Architecture Library.
Do you wish to put this item on reserve for one of your classes? If so, please visit our page on Course Reserves Information for Faculty:
(You may find this from the Library’s home page by clicking Services > Course Reserves > Course Reserves Information for Faculty.)
206 How do I request purchases of books and materials?
207 Can't find Overdrive. Did you remove it?
or go directly to: miami.lib.overdrive.com/
We'll also add a link from our Books page.
208 it's very cold on all floors.
209 It is absolutely ridiculous that the library closes at 9PM ON A READING DAY. Do faculty not understand that final exams are tomorrow?! This really infuriates me that they cannot keep the library open longer the day before finals.
210 Please have the staff currently working on the second floor keep their voices down. Multiple students have said something to them but they choose to ignore their requests. Thank you
211 I would like to kindly recommend/request that UM libraries acquire the following book and add it to its collection: ISBN 978-94-007-2283-5 "A Geographic Perspective of Cuban Landscapes" Gebelein, Jennifer
212 any chance of getting additional computers in the faculty reading room? there are only two at desks, and one other at a print station (that's thus not really usable for lengthy work). I often can't find a free computer. There is plenty of desk space available ...
213 The medical campus uses Microsoft Silverlight to play back recorded lectures. The newest update, Silverlight 5, came out a few months ago, but has not been added to the computers at Richter yet. Is there some way to make this happen?
This means that the Info Commons machines may not be running the most current version of software - especially programs that update frequently [sometimes weekly] like browsers, iTunes, Adobe Acrobat and plug-ins like Flash. However, the versions that are installed on the library computers are able to perform the typcial functions of that software.
In this particular instance, the Libraries computers do have MS Silverlight version 4 installed, so you should still be able to view the Medical Campus lectures. We will be reimaging the public computers over the summer in preparation for the Fall 2012 semester and will update the library software at that time.
214 Just a quick note of praise for the 1st floor library staff. As a grad student, I spend 6-8 hours a day in the library, and the staff is ALWAYS extremely helpful and friendly. Nearly all of them remember my name and greet me as I walk in. In spite of the fact that they deal with thousands of students every day, they manage to take care of our individual needs. They all deserve some sort of recognition for another successful school year.
215 Please clean teh Libraries more often. As the top school in Florida, it is very important to have a very clean location that highlights the benefits of being a superior school. Should be vacuumed at least once a week
If you see specific areas that need cleaning, spot removal, dusting or maintenance, please report it to the first floor Circulation Desk.
216 I didn't understand the "MyLibrary(Catalog)" option under "Accounts" until I clicked on it and realized it was the same as it was before. The word "catalog" made it seem there was a way to customize a search on the site and perhaps save it.. Slightly confusing.
- viewing your loans
- renewing loans
- placing/managing holds or requests for library materials
- saving catalog searches
- setting up 'preferred searches' and weekly alerts for new materials matching those searches
- viewing/managing your Reading History [i.e. lists of materials you checked out in the past]
- creating/managing your MyLists [i.e. lists of library materials you want to remember]
217 Maintenance note: there is a toilet in the 2nd floor ladies restroom that flushes every 30 seconds or so. I think the sensor is malfunctioning. No one was using that stall when I was in the restroom but it flushes anyway. It's probably used a lot of water today alone!
218 Where is located the WORLDCAT?
You can find WorldCat, or any other library databases, by searching for the name from the Databases tab on the Library Home Page,
or by navigating to the relevant first letter of the database - in this case, the W page of the database list:
Please note that if you need a quick answer to a question, your best bet is to check our Ask a Librarian page:
219 Please abolish the reservation system for group study rooms and revert back to the pre-2006 'first come, first serve'. It is inconvenient, as an individual or study group, to yield to other students taking over the room, claiming they 'reserved' it. I hope every study room, possibly even the grad student rooms, to be given the same openness and up for grabs as the rooms on the first floor are. Thanks for considering.
220 It would be so great if somebody could tell students to shut up on the second floor because I'm about to kill somebody. Great. thanks.
221 I think the "Find, Catalog, Database, Website" box should be slightly transparent so that it doesn't block the view of the image being displayed.
222 Is it possible to have clean keyboards without so much dust between the keys? Also, some of the letters on the keyboards are no longer visible. Perhaps new keyboards?
Thanks to your suggestions, we started spring cleaning early and over the Winter Break have vacuumed all of the Information Commons computers and replaced the keyboards where the letters had faded.
We’ll bump up our maintenance schedule to vacuum every intercession, rather than once a year.