Comments

Please use this page make a comment or suggestion about library services.

We will post your suggestion as well as a response.

Comments from 2017 See previous years

1 Hi, my name is Erika I am Doctoral student at the graduate study room trying to use a computer to work on a presentation and projects but it's not connecting to the Internet Can you please help? Thank you Erika
Comment from E.velarde@miami.edu on May 06 2017


lbaker@miami.eduGreetings, Erika!  I'm sorry that the computer you are using is not connecting to the Internet, especially during this high pressure time at the end of the semester.  The next time this happens, please let the staff member at the Information & Research Desk on the first floor know, and that person will trouble shoot and/or report the issue.  I will send a staff member to the Graduate Study Room to take a look.
 

Answered by Lisa Baker, Head, Richter Learning & Research Services

2 It seems like there has been an increase in the number of dogs seen in the library. These dogs do not appear to be service animals. What is the policy about pets in the library?
Comment from Anonymous on Apr 19 2017


cgowing@miami.eduHi-  Yes, we've noticed the same thing this year.  We've spoken with the Office of Disability Services to clarify the University's policy on service animals.   Service dogs are defined as those "specially trained to assist persons with visual disabilities, hearing impairments, or mobility impairments by performing specific tasks."   Service dogs often wear some some of special collar, vest, or harness, but they are not required to do so.  UM Libraries welcomes service animals in all of our libraries.

Assistance animals (e.g. emotional support animals) are only allowed in the owner's campus residence and are not allowed in the Libraries or other campus buildings.    We will  review our signage over the summer and work with our staff to address instances where patrons wish to bring a dog into the library.

You can see the University's policy on Service and Assistance Animals at: http://www.umarc.miami.edu/arc/Campus-Accessibility.html
 

Answered by Cheryl Gowing, Associate Dean, Library Information Systems & Access

3 Does UM have a complete list of all the academic journals to which the university subscribes? It would be incredibly convenient to be able to quickly navigate past paywalls on sites like PNAS, Science Magazine, and Nature when teaching English 107 classes for the College of Engineering or RSAMaS. Please do e-mail me if you can help me out!
Comment from b.breed@umiami.edu on Feb 14 2017


d.roose@miami.eduFor e-journal coverage information, select the “E-journals” link on the Library home page.  Then within uSearch, search for a specific e-journal by title.  Clicking the “Find Online” button will then display our online coverage for that title, along with all available access links.
 

Answered by Daniel E. Roose, Head, Acquisitions

4 I AM A PHD ALUMNI I WANT TO KNOW IF I CAN HAVE ACCESS TO THE LIBRARY REMOTELY SO I CAN ACCESS JOURNALS AND ARTICLES. IF I NEED TO PAY A YEARLY FEE TO DO SO.
Comment from wsarzt@gmail.com on Feb 14 2017


cgowing@miami.eduHi -  All UM alumnus are eligible to access two specialized research databases, Academic Search Alumni Edition and Business Source Alumni Edition.    Both require a special username and password, obtainable via the  UM Alumni Association.   You can get more information about this services, as well as a link to obtain a password via the UM Alumni Association at:   http://library.miami.edu/patron/alumnus/

Our license agreements prohibit the Libraries from providing alumni remote access to all of our licensed electronic resources, however these two special subscriptions have been created to allow some continued access to electronic content for alumni.    If you live in the area, you can gain entrance to Richter Library by showing your UM Alumni Cane Card or Alumni Association Card, then obtain a temporary code to use our public computers to access all of the Libraries' electronic resources.

Answered by Cheryl Gowing, Associate Dean, Library Information Systems & Access